ABOUT Ultimate Wireless

Who is Ultimate-wireless.com®?

Ultimate-wireless.com® is a American owned New Jersey based authorized Distributor/Retailer established in 2009. We get our products directly from the manufacturer or from their Licensed Distributors. Ultimate-wireless.com® carry's a wide variety of products that includes but are not limited to: Bluetooth Headsets, Chargers , Power Banks, Samsung & iPhone Accessories, Video Games, Consoles and Accessories and more. We ship all of our orders from within the United States.

(Electronic Entertainment Expo) Alumni since 2010

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The Coupon codes can range from 3% Off to 25% Off.
**Promo/Coupon Codes NOT Valid on Video Game Consoles or Video Game software. Excludes all Verizon Products and services. Not valid on Ultimate Wireless gift cards. Not valid on any of our Partners or Affiliates products and services.**

Shipping Information

Please make sure your shipping address is correct and you include a telephone number where you can be reached.

When you place an order, Ultimate-wireless.com® will usually ship your merchandise within 48hours . That time is used to make sure your payment clears.

Shipping charges include a Handling Fee.

We use USPS (United States Postal Service), FEDEX or UPS for shipping. Ground Shipping is the current default shipping method.

International Shipping Currently unavailable.

Free Shipping offer valid only on Domestic Orders of $99 or More (Temporarily Suspended). EXCLUDING GAMING CONSOLES . Ground Shipping is Free, Priority is Additional cost.

Ground shipping usually takes 5-7 Business Days. May take a little bit longer due to inclement weather or busy holiday seasons.

Shipping also available for :
US Territories and US Common Wealth

** We do not ship to P.O. Boxes except for US Virgin Islands and Alaska**

Ultimate-wireless.com® is not responsible for shipping service transit times. Transit times may vary, particularly during the Pandemic, Peak Holiday periods, and inclement Weather.

Return/Refund Policy:

Please note that the following items may NOT be returned:

- $1 Store Items
- Manufacturer Discontinued items
- Clearance Items
- Items for which manufacturers will not accept returns
- Items not purchased from Ultimate-wireless.com®
- Items which require re-boxing
- Items which have undergone revisions w/out being assigned a new part # by the manufacturer
- Certified Factory Refurbished items
- Items Without a copy of your Receipt and a RMA# (Returned Merchandise Authorization) assigned by Ultimate-wireless.com® via email.
- All returns must have the complete Return Merchandise Authorization # (RMA) prominently displayed on the shipping label in order to be received into our warehouse. If the RMA# is not visible, your shipment may be refused.

It is the customer’s responsibility to check the product for any defects. All defected merchandise must be reported to us via email within Seven (7)Days and returned within thirty(30) days from the date you receive your shipment. Ultimate-wireless.com® will assign your RMA# via email.

We will not accept any claim for damage or defect after the (30)Day period is over or without a RMA#.

Ultimate-wireless.com® reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement after the 30 day period is over.

All Non-defective items returned are subject to a possible 15% restocking fee ( Example: You changed your mind after purchasing.)

Customers are responsible for shipping returns back to Ultimate-wireless.com®.

Once our Return Policy is met, A refund will be given (minus 15% restocking fee)if applicable.

Gaming Returns - We do not except video game returns for a refund. We can give same model/game replacement after we receive the original back.

Why Ultimate-wireless.com®?

We are open 24hrs a day 365 days a year for online ordering. Office hours Monday through Friday 9am to 6pm EST for Customer Service phone calls. No phone orders accepted.

Customer Service email response time is usually within 24 hours, but please allow us up to 48 hours to get back to you. If you do not see a reply from us within 48 hours (not including weekends), please check your Spam/Junk mail folder as our reply may inexplicably end up there. All of your private data is confidential. We will never sell, exchange or market it in any way. Occasionally you will see email promotional material from our sister store D & P fashion Accessories LLC (www.dpfashionaccessories.com) or from our Entertainment Division, Ultimate Wireless Entertainment (www.events-ultimate-wireless.com).

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Ultimate-wireless.com® only carries products that are in NEW SEALED manufacturer Retail Packaging (No Repackaged returns), NO Bulk packaging (Unless posted) or unmarked boxes. We cannot check for defects without opening the package, which would void warranties and our return policy. Our receipts are honored by manufacturer’s warranty.

Manufacturer Refurbished
A select few items are Manufacturer certified refurbished. They will be labeled accordingly.

Payment Options
Credit Card/Paypal

Discontinued or Refurbished Items
There are NO refunds or returns for discontinued or Refurbished items. They are an as-is purchase.

Request for Additional Information
Sometimes, we may request for additional billing and address verification information when processing your order. Any ‘Personal Information’ provided by you will be used only in the processing of that particular order. At Ultimate-wireless.com®, we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all ‘Personal Information’ collected while processing orders. For additional information, please review our Privacy Policy below. If you prefer not to disclose the additional requested details, you can always place orders using PayPal.

Ultimate-wireless.com® is committed to protecting your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience.

When you place an order, we need to know your name, e-mail address, billing and mailing addresses, credit card info and expiration date. We NEVER see your card information. This information is necessary to process and complete your order and to notify you of your order status. If we do not get all of this info it will delay the processing or cause the cancellation of your order.

Your orders are processed through the use of a secure and encrypted server. The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access and we do not have access to it. We also use Paypal as a payment processor. Click here for Paypal's Privacy Policy.

Ultimate-wireless.com® does not sell, trade or rent your personal information to 3rd Party vendors. Occasionally you may receive email advertisements from our Sister store D&P Fashion Accessories - www.dpfashionaccessories.com or from our Entertainment Division: Ultimate Wireless Entertainment - www.events-ultimate-wireless.com

10th anniversary celebrity shoutouts (2019)

The Merch Shop

CONTACT

By Standard Mail:

Ultimate Wireless LLC
150 Maple Ave
Suite 299
South Plainfield, NJ 07080

By Phone:
732-665-6476 9am-6pm (EST)

Customer Service Inquiries:

cs@ultimate-wireless.com

By Email:

For information about Wholesale Distributing, Student Discounts, Military Discounts, Corporate Account Discounts, Gaming Tournaments, Cosplay Contests, Event Sponsorships contact us at info@ultimate-wireless.com or from the Form below.